Frequently Asked Billing Questions

Frequently Asked Billing Questions

A. Financial Aid/Scholarships

1. The amount of financial aid I’m receiving exceeds my charges. When will I receive a refund?

Most loans and grants are disbursed two weeks after the start of the semester. All refund checks will be processed through Direct Deposit. To sign up for direct deposit, you will need to sign into your ISIS account. If you do not sign up for direct deposit, refund checks will be mailed to your home address. You will no longer be able to pick up your refund check in the Bursar Office.

2. Why Direct Deposit of refund checks?

You have access to your money earlier because the deposit will be credited on the payment date, thereby eliminating any mail delays and the chance of a lost or stolen check.

3. The financial aid I’m receiving is not listed on my bill. What should I do?

If you have written notification of a grant, loan, or scholarship deduct the amount that will be received this semester and make a payment of any remaining balance.

4. I only recently applied for financial aid. What should I do with the bill?

If you have not received written notification of your financial aid, you must pay the balance due. If you have any questions concerning your financial aid, please contact the Financial Aid office at (570) 389-4279 or (570) 389-4297.

5. If I pay the bill now, can I still apply for financial aid?

Yes, even if you pay now, you can still apply for financial aid. If you receive financial aid after you have paid the student bill, you will receive a refund when your student account has a credit balance.

6. I’ve altered my original registration (e.g. dropped or added a course). Will my financial aid change?

Financial aid may change due to the change in the number of credits. Please contact the Financial Aid office at (570) 389-4279 or (570) 389-4297 to discuss your concerns with a staff member.

7. I am receiving a Perkins Loan this semester, how do I get the money applied to my account?

All first time Perkins Loan recipients must complete a Promissory Note and a loan entrance interview. Call the Bursar Office at 570-389-4588 for further information.

8. I am going to receive a scholarship but it is not reflected on my invoice, what should I do?

If you have received written notification of the scholarship, you can deduct the amount from your invoice. If the second billing does not reflect payment of the scholarship, please check with the issuing agency to expedite payment to Bloomsburg University.

B. Payment Options

1. Do you have any payment plan options?

Yes. Bloomsburg University offers the option to make tuition payments on a monthly basis through TuitionPay Plan administered by Sallie Mae. Contact Sallie Mae at (800) 635-0120 or visit them on the web at https://tuitionpay.salliemae.com/TuitionPay/Welcome.aspx?bloomu.

2. I made more payments to Sallie Mae but they are not reflected on my statement.

When Sallie Mae receives your payment, they hold it for and then remit it to Bloomsburg University on a bi-weekly basis. The payment will not be reflected on your statement until it is actually received by our Bursar Office.

3. My employer is reimbursing me for my class, what should I do with the bill?

The student may apply to have some or all of the charges deferred until the end of the semester by submitting an Application for Deferment and having the employer submit the Employer Certification of Eligibility for Tuition Deferment to the Bursar Office before the end of the drop/add period. These forms are available at https://www.bloomu.edu/finance_busoffice/defer. The student should make payment for the non deferred fees before class begins. If you have any questions, you can contact the Bursar Office at (570) 389-5261.

4. How can I pay the balance on my account?

Payments can be made online by logging into ISIS (http://www.bloomu.edu/isis/student) using your Husky ID and Husky ID password. Bloomsburg University accepts MasterCard, VISA, Discover , American Express, Diners Club, JCB Card, China Union Pay Card, BC Card, and Dina Card . This service is offered through a third party vendor, TouchNet, who charges a 2.75% convenience fee for each payment made by credit/debit card. Payment can also be made online by electronic check (eCheck). The eCheck option is a fast and secure method to pay your account from any checking account. There is no fee to pay by eCheck. As always, payments of cash, checks, and money orders will still be accepted in the Bursar Office. In an effort to make the payment process more convenient and to streamline business processes, credit/debit card payments will be accepted online only. For those who do not have computer access, computers are located in the lobby of Waller Administration Building and Bursar Office staff is available if assistance is necessary.

5. Why is Bloomsburg University offering the online payment option?

As a state institution, we strive to offer the best services at the lowest possible cost. As the cost of accepting credit cards continues to rise, we have contracted with a third party vendor to offer convenient, online payment options. Online credit card payments for tuition/fees and housing deposits are charged a fee by our third part credit card processor. Please note: payment by eCheck is also available online with no associated fee.

6. What are the benefits of online payments?

Secure and confidential method of making payments

Two options for online payment: electronic checks (eChecks) and credit/debit card payments

Money-saving process – bill payers no longer need to write checks or pay for stamps to send a payment in the mail

7. Is electronic payment available 24 hours a day?

Yes. Electronic payment options (eCheck and credit/debit cards) are available seven days a week 24-hours-a-day.

8. What credit cards do you accept?

MasterCard, VISA, Discover, American Express, Diners Club, JCB Card, China Union Pay Card, BC Card, and Dina Card.

9. What charges can be paid for online?

Bloomsburg University has three payment types:

  • Tuition, fees, housing, meals and flex
  • Advance Deposits
  • Program fees for study abroad
10. Why does Bloomsburg University accept credit/debit cards for student account payments only over the Internet?

Unfortunately, the Bursar Office cannot accept credit cards over the counter, over the phone, or by mail. Student account payments utilizing a credit card can only be made online at http://www.bloomu.edu/isis/student. This payment method is intended to be a convenience for Bloomsburg University students and their families.

11. I overpaid the balance on my account, how do I get a refund?

All excess payments will be processed as refunds through Direct Deposit. To sign up for direct deposit, you will need to sign into your ISIS account. If you do not sign up for direct deposit, refund checks will be mailed to your home address. You will no longer be able to pick up your check in the Bursar Office.

12. What is FERPA?

The Family Education Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student education records, both financial and academic. For the student’s protection, FERPA limits release of student record information without the student’s explicit written consent; however it also gives the student’s parent(s)/guardian(s) the right to review those records if the parent(s)/guardian(s) claim the student as a dependent on their Federal Income Tax Return. This form can be found in the Bursar office or online at http://www.bloomu.edu/documents/fin_bus_svcs/FERPA.pdf.

C. Residence Life (Housing And Meal Plan)

1. There are no housing charges listed on my bill. What should I do?

Contact the Residence Life Office at (570) 389-4089 or 1-800-287-7543.

2. There is no meal plan listed on my bill. What should I do?

On-Campus, Off-Campus and Commuter students wishing to obtain a dining plan need to go through the ApplyOnline and MyHousing processes found at http://reslife.bloomu.edu/myhousing-new.php in order to select their dining plan. Meal plans added will take several hours to activate, so please plan accordingly.

3. When can I sign up for next semester’s meal plan?

You can sign up for next semester’s meal plan during the same period as scheduling. Meal plan sign up for the Fall Semester will remain the same thru the Spring Semester and will be on your billing for the Spring Semester unless you change or cancel it.

In order for your charges to be accurately reflected on your account, we must have your correct meal plan recorded in our computer. You can always sign up for a meal plan later, but your first billing will not reflect the correct charges.

4. How do I make a change to my meal plan?

Contract changes must be made on MyHousing at http://reslife.bloomu.edu/myhousing-new.php up until the end of the first week of the semester. To change a meal plan after the first week of a semester, use the on-line meal plan form found at http://www.bloomu.edu/mealplan OR come to the Bursar Office in the Waller Administration Building to complete a meal plan contract change form.

Contract changes may not be made by writing them on the tuition bill. Current meal plans may not be lowered or deleted after the first week of the semester.

5. How do I add Flex Dollars to my account?

Flex may be added to your account by purchasing flex points through MyHousing found at http://reslife.bloomu.edu/myhousing-new.php. Flex added will take several hours to activate, so please plan accordingly. Students without meal plans setting up flex only plans for the first time must start with a minimum of $100.00. Once you have a flex plan, the minimum amount of flex points that can be added is $25. Additions of flex to the student account must be paid for within 10 days to avoid a hold being placed on the student account.

Payments can be made online by logging into ISIS (http://www.bloomu.edu/isis/student) using your Husky ID and Husky ID password. Bloomsburg University accepts MasterCard, Discover, American Express, Diners Club, JCB Card, China Union Pay Card, BC Card, and Dina Card. This service is offered through a third party vendor, TouchNet, who charges a 2.75% convenience fee for each payment made by credit/debit card. Payment can also be made online by electronic check (eCheck). The eCheck option is a fast and secure method to pay your account from any checking account. There is no fee to pay by eCheck. As always, payments of cash, checks, and money orders will still be accepted in the Bursar Office. In an effort to make the payment process more convenient and to streamline business processes, credit/debit card payments will be accepted online only. For those who do not have computer access, computers are located in the lobby of Waller Administration Building and Bursar Office staff is available if assistance is necessary.

6. What happens to unused Flex Dollars on my account?

Flex dollars are non-refundable except when a student withdraws from the university during the semester. A $10 administrative fee will be charged to students withdrawing from Bloomsburg University and/or the flex program. Flex dollars will carry over from the Fall to the Spring semester, but any remaining balance is forfeited at the end of the academic year.

7. I am in a triple room, why am I being charged a double room rate?

All students, whether doubled or tripled, will be billed at the same double room rate. A credit will be issued on the student’s account for the amount of time they were required to be tripled. Once a student moves out of the room, or chooses to decline the offer to detriple, the triple credit ends. The credit will be applied toward the outstanding balance for the current semester or applied to the next semester’s charges.

8. Will I get a rebate check when I detriple?

If, there are no charges on your account when the credit is applied, you will be issued a refund through our normal refund process.

9. If I am offered the opportunity to detriple, but choose to stay tripled, will I get a credit?

The student will receive a credit for the time that they were required to be tripled. Once a student is offered the opportunity to detriple, and refuses, they will be billed at the double room rate for the remainder of the semester. The room charges will be prorated with a credit being applied to their account for the time that they were required to be tripled. The triple room charges are equal to 1/3 off the double room rate.

D. Miscellaneous Information

1. Will I be charged for my internship?

Yes. Credits related to internships are billed in the same manner as any other credit bearing

course. Please reference the chart below for specifics:

UNDERGRADUATE  
Fall/Spring Semesters:  
Enrolled for 12-18 credits (full-time), including internship Tuition and fees (technology, academic enhancement, registration/transcript and community activities) related to credits assigned to internship are included in the full-time rate.
Enrolled for < 12 credits (part-time), including internship Based on the number of credits assigned to the internship, you will be responsible for tuition and the following fees: technology, academic enhancement, registration/transcript and community activities.
Enrolled for > 18 credits (overload), including internship Additional tuition will be charged based on the number of credits above 18. No additional fees; they are capped at the full-time rate.
Summer Semester:  
Enrolled for internship (any credit amount) Based on the number of credits assigned to the internship, you will be responsible for tuition and the following fees: technology, academic enhancement, registration/transcript and community activities.
GRADUATE  
Fall/Spring/Summer Semesters:  
Enrolled for internship (any credit
amount)
  Based on the number of credits assigned to the internship, you will be responsible for tuition and the following fees: technology, academic enhancement, registration/transcript and community activities.
2. I need a copy of my class schedule.

Class schedules can be found on the Student Center on ISIS.

3. I’ve been charged Non-PA tuition, but I think I qualify as a Pennsylvania resident. What should I do?

Students who would like to apply for Pennsylvania residency status for tuition purposes should contact Danielle Peters in the Finance and Business Services Department at (570) 389-4647 or dpeters@bloomu.edu or go to http://www.bloomu.edu/finance_busoffice/residency for additional information.

4. What are the extra fees on my bill?

More information about the fees on your bill can be found on our website at: http://www.bloomu.edu/fees/about.

5. I think I already paid an orientation fee. Why is there another one on my invoice?

More information about the orientation fees can be found on our website at: http://www.bloomu.edu/fees/about.