Technology Tips

Technology Tips

The following are a collection of technology tips sent weekly by Jared Lewellyn in the Technology Help Desk.  

Tip #1

Problem:   You are a staff or faculty member who has a question about using your computer, network logon, your password, or accessing other campus technology resources.

Solution:  The Office of Technology website: is an excellent resource for all your technology needs. Information about using your computer, e-mail, network drives and more can all be found on our website. Do not delay, check out the website today!

Tip #2

Problem:   You are experiencing a technology problem in your office, computer lab, or classroom.

Solution:   If the problem is urgent, please telephone the helpdesk by dialing HELP (4357). Please be sure to indicate:

  1. Your Name
  2. The building and room from which you are experiencing a problem
  3. Any steps you may have tried in an attempt to rectify the problem
  4. Whether or not you are experiencing a problem in a classroom and would like immediate assistance.

Tip #3

Problem:  You attempt to print a document only to find that the document does not print and that your printer is marked: “offline.”

Solution:  Restart the Print Spooler service. It’s easy! Simply follow these steps:

  1. Click Start
  2. Select All Programs
  3. Find and click: 5 - Utilities
  4. Click: Restart Print Spooler on your computer from the utilities menu.

A black command prompt window will briefly appear indicating that the spooler service is being stopped and restarted. Any printers previously noted as “offline” should be back online. You may now print your document.

Tip #4

Problem:  You need to know the name of your office computer so that you can either: connect to it from home, or provide it to the helpdesk so they can connect to you when you are experiencing a technical problem.

Solution:  Locating the name of your computer differs based on your Operating System (OS). Instructions for each OS are detailed below:


1. Locate the computer icon on your desktop and right click on it.
2. From the right click context menu, select properties
3. Clicking properties will open the System dialog.
4. Inside the system dialog, locate the Full Computer Name from the third pane noted as: Computer Name, Domain, and Workgroup Settings.


1. Click the Applications icon located in the dock
2. From the applications menu, select system properties
3. From System Preferences, locate and click the Sharing icon
4. Once the sharing dialog is open: Computer Name will be shown in the textbox at the very top of the window.

Tip #5

Problem:  You are at home and decide to work on an important work project, but need to access a file stored on a university network drive, e.g. P Drive, S Drive, etc.

Solution:   Use the Remote Access Service by visiting: Using the remote access service you can:

1. Access network drives
2. Connect to your office computer using Remote Desktop (Note: The machine must be turned on)
3. Access commonly used websites using the “Web Applications tab”
4. Download the Cisco AnyConnect VPN client
5. Telnet/SSH

Explanation of available options:

1. Full Remote Access: Allows you to download and install the CiscoVPN access client. This option is for power users. Essentially allows you to access the network using an application instead of web portal.

2. Web Applications: Allows quick access to frequently used websites, e.g. BloomU Today Page

3. File Server Access: Allows you to easily access network drives, e.g. your personal P drive, S Drive, etc. Any network drives available to you from your office machine are available here.

4. Remote Desktop (RDP): Allows you to specify the full computer name of your office computer and use your computer as if you were sitting in front of it. Not quite sure how to find your computer name? Refer to our previous technology tip at:

5. Telnet/SSH Access: Yet another function for advanced users – would typically be used to connect to servers, routers and other devices, again not typically used by most employees.

Quick Recap: For most users, the RDP and File Server Access options are the most commonly utilized. Learn to use these, and work from anywhere!

Tip #6

Problem:   You frequently have exams scanned by Exam Scan Services, but forget what reports you routinely request.

Solution:  Visit the Exam Scan website today! The Exam Scan Services website ( is chalked full of information related to the services we provide. You may now also view your exam scan profile online by visiting our website and clicking on the Profile button at the left or by accessing the profile look-up tool directly:

Profile changes can then be requested at your next visit and will be updated within 24 hours.

Tip #7

As I am sure many of you have noticed, our campus has transitioned to the latest version of Microsoft Office: Office 2013. Understandably, there may be some trepidation about using the new version, but NEVER fear! Microsoft provides many quick start guides for Office 2013 to help you get acclimated. The quick start guides may be found by visiting:

In addition to the quick start guides, we invite you to check out an amazing site for online training. Don’t delay, logon to Lynda today!

Tip #8

Problem:  When visiting the university website in Internet Explorer, pages are not displayed properly. Items appear skewed and some images and elements are not displayed appropriately.

Solution:  Enable compatibility mode! Compatibility mode can be easily enabled by clicking the torn piece of paper in the address bar. You may also enable compatibility mode by clicking Tools, then selecting “Compatibility View” from the menu.

Bonus! The aforementioned procedure also works if you experience the incompatible browser message when using the university work order system.

Tip #9

Problem:  You frequently receive messages that are of little importance to you.

Solution:  : Create a rule and categorize the message as necessary. To create a rule, right click the message for which you wish to create a rule, then select: Rules “Create Rule…” a dialog box like the one pictured below should appear:

From the message rule dialog, you can specify the action(s) you wish like to take. Typically, I create rules based on subjects then move the message to a specific folder. You may do as you see fit. Bonus: If the options shown above simply are not enough for you, click Advanced Options to reveal more criterion you can use to filter messages.

Now any messages that meet the criteria you specify will be automatically handled. Should you wish to change how existing rules are handled, you can select Rules from the Home tab, then select Manage Rules and Alerts.

Tip #10

Many of you may have heard reports about the new Heartbleed bug now sweeping the Internet. So, just what is the heartbleed bug and should you be worried? The Heartbleed bug discovered and coined by Neel Mehta is security vulnerability in recent versions of OpenSSL, a technology used widely to encrypt Internet traffic. Heartbleed allows a knowledgeable attacker to steal recently sent usernames, passwords, cryptographic keys and other sensitive data from an unpatched server. It is important to point out that not all websites have been affected by this flaw (like banks) because not everyone uses OpenSSL to encrypt their traffic. So you might be asking: how do I protect myself? First, review the list of most popular and recently affected websites here:

Next, change your password! It’s that simple! If you are curious about whether a particular website has been affected and patched, feel free to use the free tool located here: As long as the website is not vulnerable, it is safe to change your password.


Tip #11

It's time to check your campus address and phone number in ESS! Why you ask? So that your students, colleagues, and others that provide you with assistance can find you and help you (HR, tech support, emergency services, etc..) Do this now and save yourself headaches later.

1. Login to ESS
2. Click on Employee Self-Service
3. Click on personal information
4. Scroll down, click on address
5. Scroll down, click on campus address
6. Click the update campus address button

Tip #12

This week’s tip involves a friendly note about changing your password. Passwords must be changed at least once every 90 days. Changing your password is easy and can be done from either your office computer or webmail ( I highly recommend changing your password using your Windows based office computer by pressing Ctrl-Alt-Delete and selecting: Change A Password

After changing your password you must also update your password on your mobile devices like your IPhone or IPad. Failing to update your password on your mobile device can lead to your account being locked out. Failing to update your password on your mobile device is the most common cause of account lockouts.

Finally, remember that changing your password may also cause your Outlook credentials to become stale. Tired of being prompted for your password when you use Outlook? Make sure credential manager is up-to-date. The easiest way to “update” credential manager is to remove your old credentials. The process for accessing and updating credential manager is as follows:

1. Close Outlook
2. Click Start
3. Select Control Panel
4. Find Credential Manager and click on it.
5. Remove any credentials related to Outlook by selecting them and clicking: Remove from Vault
6. Re-open Outlook. You will be prompted to enter your password. Enter your new password and save it! You’re done!