The Office of Technology uses Numara® FootPrints Help Desk Management solutions to better support the technology needs of the University. FootPrints is a 100% web-based program accessible through a standard web browser in Windows, Macintosh, Unix or Linux platforms.

• Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
• Global issues that affect all campus users are easily viewable.
• A comprehensive knowledge base to search frequently asked questions is available.

Enter a ticket

Enter a ticket at https://helpdesk.bloomu.edu/

• When entering a ticket from an on campus computer, users will automatically be logged into the software.
• When entering a ticket from an off campus computer, users will need to enter their network user name and password. User name must be preceded by buad\. Example: buad\mmills

Urgent Assistance

Dial HELP # (4357) for urgent requests

The help desk staff will answer calls for urgent assistance from 8:00 a.m. to 4:30 p.m. Monday through Friday. (After hours urgent request information located at bottom of this page.)

When To Call:
For emergencies, when you need a quick response or otherwise need to speak directly to our staff. When you dial HELP (4357) the following options will be
available:

1. Classrooms
2. Computer, Network passwords
3. Student res hall
4. Telephone voicemail
5. Laptops, video projector and camera loans and online video services
6. Test scanning
7. Food services

What To Expect:
Dialing one easy to remember number will connect you to a help desk staff member who will assist with your urgent issue.

Note: If your issue is not an emergency, please enter a help desk ticket in our Footprints software.

Building Consultants

Enter a Footprints ticket to receive assistance from your building consultant.
Note: Based on your office location, which is automatically filled in when you enter a ticket, Footprints software routes problems to the correct building consultant.

Services provided by the building consultants

• Assistance with office computer problems, questions about computer/application software you are considering.
• Find your building Consultant

Classrooms and Labs

Monday-Thursday: 4:30-7:00 p.m. Student Technicians are available to respond to emergency classroom calls by dialing the help desk at extension 4357 and selecting option 6. Computer Lab Locations

Reporting Network & Server Problems

After hours and on weekends you can report network or server emergencies that affect the entire campus by calling the HELP DESK at extension 4357 and selecting option 2 to be connected to our support person in Andruss Library. Coverage is available during normal operating hours for the library.

Finding the Status of Network & Server Problems
https://helpdesk.bloomu.edu/ - This web page will have the status of all pertinent network problems and other technology related issues.