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Email - Office365 Frequently Asked Questions
Email - Office365 Frequently Asked Questions
- What do I need to know about the student/alumni email system upgrade that finished 6/10/13?
Please check the Live@EDU Upgrade to Office365 page for details on how the upgrade affected you.
- Am I using the correct login page to get to my email account on the web?
Always use http://mail.huskies.bloomu.edu/ or links found on the BU website to get to the student/alumni email login page. We have control of this address and will make sure it is always going to the correct place for login. If you find other addresses that work, please know that they are subject to change. For instance, outlook.com, hotmail.com, live.com may have used to work, but they do not work now. If you find similar addresses that work to get you to the current office365 login page, it is subject to change in the future. Always use http://mail.huskies.bloomu.edu/ or click on email system links found on the BU website.
- What should the login page look like?
Students should be seeing the HuskyID Single Sign-On login page (image). Alumni should be seeing a login page branded as Office 365 (image). If you are receiving a page branded as Outlook (image), this is not the correct page and you should not attempt to log in to it.
- Why am I receiving the error message "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account" when I try to access my email account?
This message comes up if you've logged in to an incorrect web page address such as outlook.com (or perhaps an outdated bookmark) during your current web browser session. If you receive that particular error, you should indeed click that outlook/live sign out link and then if you go back to the correct login page at http://mail.huskies.bloomu.edu/, you will find that the Student/Alumni logon links direct you to the proper login page that will get you right into your mailbox after successful authentication. Remember, if you are considered an alumni account (see below for help to know for sure), you must use firstname.lastname@example.org to log in successfully. Always use http://mail.huskies.bloomu.edu/ to access your email account. This is the only web page address we've ever given out and has always been linked from the BU website.
- Why does it seem like my browser is not directing me to the correct login page or consistently get an error message when I try to log in to HuskyID Single Sign-On?
In rare cases, you may need to try one of the following to resolve or work around the issue:
- Close all web browser windows and start a new browser session. If your browser is set to restore the previous session upon startup, you will need to change that option in your browser options so you truly start a new browser session.
- Clear your browser's cache/history, cookies, and/or active logons.
- Try using an alternative browser, such as Firefox if you were using Internet Explorer (PC) or Apple Safari (Mac).
- Try starting the private mode of the browser to obtain a new session to check if it works in a new session.
Once you try one of the above recommendations, you should go directly to http://mail.huskies.bloomu.edu/ and try to log in again to see if your issue has been resolved or worked around.
- Is my account considered to be Student or Alumni?
Please check the bottom of the login page at http://mail.huskies.bloomu.edu/ where figuring out if you are considered a student or alumni for the purpose of your technology account is described in detail, which will affect how you log in to your Office365 email account.
- I have what is considered an alumni account and I decided to re-enroll at BU and now I can't access my email account. What do I need to know?
Once you re-enroll and can no longer log in through the alumni page, this is because your account was converted back to what is considered a Student account. No worries, you get to keep all the email already in your mailbox and future email addressed to your @alumni.bloomu.edu address still comes to the account. You will now need to log in through the student logon link, and you now need to use your default HuskyID password. This was sent to you (it is your Applicant HuskyID Password), but if you don't have the password and want to gain immediate access to your account, you can reset your HuskyID password by going to https://reset.bloomu.edu/.
- I am a student and I am getting to the HuskyID Single Sign-On Page as I should be, but why isn't the password I used successfully to access my email before the upgrade not working anymore?
If for some reason your Live@EDU student email password (Windows Live account) was not in sync with your HuskyID password, be aware that the HuskyID Single Sign-On page requires you to use your HuskyID password, which is the password that logs you in to all campus systems. If you don't know your current HuskyID password, go to https://reset.bloomu.edu/ to reset your forgotten password.
- I'm having trouble accessing my SkyDrive, what do I need to know?
Students/Alumni that had an active HuskyID account between 5/13/09 and 6/08/13 received a Windows Live account and a SkyDrive. They should be able to access their SkyDrive by going to https://skydrive.live.com/. Remember, to log in you must use your Windows Live account rather than your HuskyID account, and these accounts became separate accounts on 6/8/13. Alumni need to remember that their username for their Windows Live ID is still email@example.com. The Windows Live ID passwords for both students and alumni are still set as the password that was used to access their Live@EDU email account (and therefore, their Windows Live account password) at the time of upgrade on 6/8/13. Students should understand that changing their HuskyID password after 6/8/13 has not changed their Windows Live ID account password and therefore has not changed the password used to access SkyDrive. Likewise, Alumni should understand that changing their Office365 password after 6/8/13 has not changed their Windows Live ID account password and therefore has not changed the password used to access SkyDrive. Beginning 6/8/13, the Windows Live ID is a completely separate account from a HuskyID and student password changes do not sync to the Microsoft Live system. The reason you still use your HuskyID password to log into Office 365 is because it's configured to use what is called Federation so you authenticate locally at BU using HuskYID Single Sign-On and this allows access to your email account without the need to technically sync a password to Microsoft.
- Prior to the upgrade from Live@EDU to Office 365, there were links at the top of my mailbox that I used to use and now I'm not sure where those pages are located, can you provide the link addresses?
- What is included with our Office365 account?
While Microsoft does offer other services through Office365, at this time Bloomsburg University is only able to offer the email account portion of Office365.
- What is a HuskyID?
A student HuskyID is your full email address, i.e. firstname.lastname@example.org. Please check the HuskyID Account and Password information page for full details. Please note that HuskyIDs become inactive after approximately 8-9 months after a student last attends at which time the former student is considered Alumni in regards to their technology account and only have an Office365 account with a username that is changed to @alumni.bloomu.edu, though they still retain past and future messages addressed to @huskies.bloomu.edu.
- How do I change my HuskyID password?
There are two supported ways to change your HuskyID password:
- Using a web browser from anywhere you have Internet access, go to https://reset.bloomu.edu/ and select Change Password.
- Change your password from a lab computer on campus that you are logged in to, by pressing Control+ALT+Delete and selecting Change Password.
- Where can I get specific help about the email system including setting up an Exchange account in Outlook, POP or IMAP in any other email application, or setting up access to your account on your mobile phone?
Click on "Access Email on Mobile Device/Email Software" link on right or go directly to http://www.bloomu.edu/technology/student/email/config
- What address do I go to to use my email account on the web?
- What web browsers are recommended to connect to my email account on the web?
Internet Explorer or Mozilla Firefox are the recommended browsers for PC and Apple Safari or Mozilla Firefox are the recommended browsers for Mac. Problems have been seen when using Google Chrome, so it is recommended to not use it.
- I can view my email on the web, but why won't it let me send email from my account?
This has been seen when students/alumni attempt to send email through their email account on the web when using either Google Chrome or Internet Explorer with an outdated Skype plugin. It is recommended that you update, uninstall, or disable the Skype plugin or just use Mozilla Firefox instead.
- I received an email claiming I need to respond to confirm my account to receive additional disk space, to upgrade my account, or to prevent my account termination. Is this a legitimate message and should I reply with my password or click a link to confirm or validate my account on a web form?
NO! Please be aware Bloomsburg University technology support will never ask you for your password or other confidential information through email. There have been malicious phishing emails that look legitimate coming from off campus telling you to reply with your password to receive additional disk space, to upgrade your account, or to prevent your account termination. These emails did not come from Bloomsburg University and you should never respond to them. Please keep this in mind and never send a password through email. Phishing spammers will attempt to use your account to send out spam to millions of recipients. Please don't give them your password. If you are ever not sure, please contact the Bloomsburg University Technology Help Desk at (570) 389-4357. If the phishers succeed and use your account to send out spam, people all over the world will receive spam that says it's coming from you. This will result in many replies and non delivery reports (bounces from email addresses that reject the spam due to spam content or due to "User Unknown") coming in to your account. Ultimately it will also put our student email servers on spam blacklists and it will be hard for other students to get legitimate messages through to legitimate outside email addresses because other email servers will stop trusting our email servers. This is a very serious matter - be sure to never give your password out. If you have received a questionable message, please forward the entire message as an attachment to email@example.com. BU Technology staff can then look at the headers and use the information to protect other students that will try replying to the message in the future. Please check our Phishing information page for more information.
- Why am I receiving hundreds or thousands of replies or Non-Delivery-Reports to messages I never sent that look like they were spam?
You have likely responded to a malicious phishing email and given your password to spammers who are using your account to send out spam. If your account has already been compromised, the very first thing you should do is change your password (do so at https://reset.bloomu.edu/) so the spammers no longer have access to your account. After you change your password, you may still receive many Non-Delivery-Reports and replies for up to about 3 days. Also please report the incident to firstname.lastname@example.org. Be sure to never, ever set your password back to the one that was compromised so there is no chance the spammers can use your account again. Last but not least, spread the word that you should never give your password out in response to an email no matter how legitimate it looks. Please check our Phishing information page for more information.