Facilities management changing work request system
Facilities management department is changing the computerized system for requesting service. The MAPPER system, in use for over 15 years, is being replaced with a system that has improved communication and tracking tools. The new system will provide several improvements to the maintenance work order process.
- Requestors will be notified by email when a maintenance work order has been assigned to a tradesperson and will also be notified when the maintenance work order has been completed.
- Requestors will be able to see the status of their work requests in the system easier.
- We will be better able to track and monitor maintenance work orders internally to provide better support.
- For the customers we bill, billing will be clearer and will incorporate maintenance work orders and preventative maintenance on one bill.
Four one-hour training sessions for the new system at four one-hour sessions have been scheduled. It is only necessary to attend one session and no registration is required. Sessions are scheduled for Thursday, July 17, and Wednesday, July 23, at 9 a.m. and 1 p.m. in the Schweiker Room, Andruss Library.
The change to the new maintenance work order system will be effective on July 28 and no new maintenance work orders will be able to be placed on MAPPER on that date. The new system is designed to be similar to how you inputted work requests through MAPPER in the past to help make the transition to a new system as easy as possible. For more information, contact Pam Wasko at 389-4586 or Eric Milner at 389-4517.