Position Descriptions
Faculty and Staff PC Technician
Duties:
- Respond to support request from Faculty and Staff in designated buildings, including Windows desktops, laptops, basic handheld devices support, software, peripherals, basic network troubleshooting, educating users. Inventory, configure, move, and setup equipment as needed.
- Enter support requests into ticketing system for every support request, follow-up to resolution under the guidance of supervisor.
Requirements:
- Good interpersonal communications skills.
- Be positive, organized, hard-working and punctual.
- Be enthusiastic about learning, researching and sharing knowledge.
- Be good at following instructions, and creating new sets of instructions.
- Be able to resolve issues independently based on provided training.
- Be familiar with basic computer troubleshooting and Microsoft Office.
Preference:
- Students that live locally, and are willing and able to work during summer and winter sessions.
HelpDesk/Exam Scanning Services Operator
Duties:
- First level response to technical support requests from users (students, faculty, staff, alumni) via telephone, email, and walk-ins, under the guidance of supervisor.
- Log every support request on our Help Desk System.
- Assist students, faculty, staff and alumni with password resets, network connectivity issues, basic hardware and software troubleshooting, email and classroom technology.
- Process exam answer sheet scanning batches to produce and send reports to faculty using specialized equipment and software.
Requirements
- Have good communication skills, attention to detail and be self-motivated.
- Be positive, organized, punctual and reliable.
- Be enthusiastic about learning, researching and sharing knowledge.
- Be good at following instructions and guiding users through instructions sets.
Preference:
- Students that live locally, and are willing and able to work during summer and winter session.
- Students with previous customer service experience, specially over the phone
MAC Technician
The purpose of the MAC Technician is to assist the Mac administrator with providing support to Faculty/Staff with passwords, email, LAN/WLAN, and printing related issues. The Mac Technician also assists with the maintenance and installation of Macintosh computers in computer labs.
Must possess good communication skills, able to solve issues on own, have an attention to detail and self-motivated.
- Prefer students who live locally who are willing to work semester breaks and summer session.
Lab Consultant
Assist users with the technology in the computer labs. Maintain printers and overall condition of lab. Provide basic troubleshooting and work with Lab Manager to make sure all computers are in working order.
Lab Consultant hours vary from 08:00a-12:00a Sunday - Saturday
Lab Technician
Assist with the maintenance and installation of computers other peripherals in the computer labs. Provided basic troubleshooting and work with Lab Manager to make sure all computers are in working order.
Lab Technician hours are Monday through Friday 8:00 am – 4:30 pm
IMPS - Instructional Media Presentation Station
The purpose of the IMPS technician is to provide on-site support for Faculty members who are having issues while in classrooms.
Must possess good communication skills, able to solve issues on own, have an attention to detail, must be self-motivated, ability to resolve issues promptly.
IMPS are on-call Monday through Thursday 08:00am to 07:00pm and Friday from 08:00am to 05:00pm.
ResComp
The ResComp Help Desks at Bloomsburg University provide both on and off-campus students with computer and connectivity support at no cost. Our ResComp Student Technicians provide assistance with the following:
Assistance with registering computers and devices on the campus network
- Troubleshooting connectivity problems
- Removal of adware/spyware and viruses (computer cleanup)
- Troubleshooting hardware related problems
- Answering questions regarding Live @ EDU and MyHusky
